FAQs

 

Do I have to make an appointment?
There is a $50 reservation fee to book an appointment.  This is applied to your purchase.  We highly recommend making an appointment. Walk-ins are also welcome when possible.   You may also call for same day appointments if it’s available.   Reservation Fees are non-refundable and will be void for same-day no-shows.

Do I have to bring my own wardrobe?
We provide stunning maternity gowns, portrait wardrobe for kids, up to a size 10. We have newborn crochets, vintage inspired gowns, clothing, suits, knickers for boy, shoes, hats, accessories and everything you need. You are welcome to bring your own attire if you desire but it’s not necessary.  Graduation cap and gowns are also available.  We do not have clothing for men.

How long is the session?
Depending on the type of session, it can vary from 30 minutes to an hour for newborn sessions and large families. Plan to be at the studio at least an hour or more.

How many poses will the studio take?
We take at least 4-6 styled poses, sometimes more if possible.

Can you mail photos?
We cannot mail photos once it is delivered to the studio.  Mailing is done from our lab and must be requested and paid  at the start of your invoice.

Can we purchase high resolution files?
Please see our price list.

What’s the best time to bring our newborn?
It is best to bring them at 3 weeks or less.  Bring extra diapers, milk and a pacifier. We will need all of these during the session.  Newborn sessions usually take some time so plan to be at the studio for at least an hour if not more.

What’s the best time to bring my kids?
Please bring your kids when they are well rested and fed. It is not a good idea to take photos around nap time. If possible bring their favorite toy and/or other items that can help make them smile. If you have multiple kids, bring someone else to help if possible.

What’s the best time to come in for maternity photos?
We recommend around 7 to 8 months. We have a variety of maternity gowns to choose from so there is no need to plan your attire. Please wear nude underwear and bring a strapless bra. If taking photos with your husband, he should bring an attire that matches our gowns.  Check out our maternity gallery and plan his attire accordingly.

What should adults wear for family photos?
We recommend wearing matching colors and/or similar styles.  All black, all white and beige are usually nice colors for family portraits. Check out our gallery for kids attire and you could match them if you like.  We do not dress adults unless it’s a maternity.  Please arrived dressed.

When do we have to pay?
Full payment is required at the time of your session.

When will I receive my portraits?
One week.  Rush is available when possible

What if I don’t like the photos?
You get to preview the poses before making a purchase. There are no refunds for all processed portraits once you place your order. We may revise  at our discretion.

What if my child is uncooperative?
We try our very best to get smiles during your session and time frame.  You get to preview the poses before making a purchase so you can choose the best.  In the event that you will need more than 30 minutes, additional charges will apply.  The $50 reservation fee is non-refundable once the time and effort has been exerted.  We cannot extend sessions or reshoot for free.  Reshoots and additional time requested will be charged and subject to approval.

Are your photographers experienced?
All our photographers have several years of experience, some more than others.  We are passionate about our work and aim to make the most of your appointment.

Do you take pet portraits?
We LOVE  furry kids. Bring a leash and/or a small crate for your dog so we can contain them while viewing. Please do not bring animals with aggressive behavior. Your session will be cancelled if your pet shows aggressive behavior towards our photographers.

Please call for additional information.
Glendale Galleria 818-247-1577
Brea Mall 714-257-7495